Delivery Policy

Translation from Romanian into English

 

Delivery Policy


1) INFORMATION ON DELIVERY


SC Ama Pigments S.R.L shall deliver the PRODUCTS within the terms mentioned on the ONLINE STORE for the PRODUCT ordered at the time of the ORDER generation or within 30 days of the date the CLIENT generated the ORDER, unless otherwise agreed by the parties.

In the event that it cannot execute the CONTRACT due to the fact that the PRODUCT or the service is not / is no longer available, THE COMPANY shall inform the CLIENT of this unavailability, and then the amounts of money paid by the CLIENT for the PRODUCT or the unavailable service shall be reimbursed within the maximum 14 days.

If delivery times cannot be met, S.C. Ama Pigments S.R.L shall notify the CLIENT on the estimated delivery completion time.

If S.C. Ama Pigments S.R.L. receives incorrect information related to billing or delivering products, S.C. Ama Pigments S.R.L may refuse to honor delivery without this being considered to be a breach of the CONTRACT, or it may set a new term for honoring the order.

Products marketed by AmaPigments can be delivered throughout the entire territory of Romania using the delivery method and delivery term you have chosen to make the order. After sending the package, you shall receive a notification email on the new status of the order.

2) EXPEDITION OF ORDERS

All orders placed from Monday to Friday between 09:00 and 12:00 are shipped on the same day, except for legal holidays and Black Friday promotions.

 

Orders placed after 12:00, on Saturdays and Sundays or on days off by law, shall be operated and shipped on the next working day. For more information, please visit the list of legal holidays here.

In rare cases (strong-impact promotions, Black Friday, unexpected events), order processing can take longer due to the high volume of packages. However, the processing of confirmed orders cannot exceed 10 days.

Processing orders including PRODUCTS whose stock was mistakenly reported by our ecommerce platform or those placed by users that could not be contacted by our sales counselors shall be postponed until the situation has been resolved.

3) MODALITIES AND DELIVERING COSTS

Delivering of products ordered on AmaPigments is done by the intermediary of fast transport partner companies such as Dragon Star.

The standard delivery rate is 16 lei for orders whose value is less than 250 lei.

Orders of more than 250 RON benefit from FREE TRANSPORT via Dragon Star

The delivery term is generally maximum 2 days from shipment of the package in localities within the transport partner company’s coverage area and maximum 10 days for non-covered localities. These terms can be overcome in certain cases such as promotion periods (Black Friday, Christmas discounts, Easter campaigns etc.) or periods when the roads are impracticable (floods, massive snow falls etc.).

Package delivery on Saturdays is possible but it cannot be guaranteed.

Delivery is achieved in a Door to Door system (the package is delivered directly to your home)

Your package is stored for delivery for a maximum of 5 days by Rapid Courier. If you do not pick up the package within this time, it shall be returned to our company.
If you have two orders with the status “Waiting” and identical delivery / shipping data, the two orders shall be aggregated / united from our system. The first order is automatically canceled and the products from the first order are added to the second order.

As a restrictive measure for CLIENTS who do not pick up the ordered PRODUCTS, we reserve the right to stop sending new orders without their full advance payment.

For further information, you can contact us at 0763 213 303 or email us at comenzi@amapigments.com